Shipping Policy

Shipping Policy

Shipping Method & Delivery Time

1. After placing an order, you will receive a confirmation email. And will receive another email after shipment, the detailed tracking information will be included.
2. The Total Delivery time = Processing time + Shipping time.

Expected Shipping Time

Below is the expected Shipping Time for parcel to arrive at your destination, you can take it as reference.

Any questions or doubts, please feel free to contact us !

Please note that shipping time can be affected by holidays, weather conditions, customs laws, and other variables out of your or our hands. Please understand we cannot be held responsible for these situations.

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Shipping Fee

We provide free shipping for all orders.

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Refund Policy

Make Sure You're In Love, or Your Money Back

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a flexible return policy to ensure your shopping experience is as smooth as possible. Please read the following guidelines for returning a product:

Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods or personalized items, may not be eligible for return. Please check the product description or contact our customer support for further details.

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Timeframe for Returns: You may initiate a return within [30/60/90] days from the date of delivery.(All items have a 30-day return policy, and some items have a 60/90-day return policy.) Beyond this timeframe, we may not be able to accept the return. Please note that the return shipping timeframe may differ from the timeframe for initiating a return. Refer to the next point for details on return shipping.

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Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. We are not responsible for any damage or loss that occurs during the return shipping process.

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Return Process: Contact Service@iwachmart.top with your order information when you request for return/refund. We will guide you through the return process and provide you with any necessary instructions or forms. Please include the original packing slip or order confirmation email with your return.Once our team have received and confirmed your request for return/refund via email, we will reply to you the corresponding return address within 1-2 business day(s).

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Refund or Exchange: Once we receive and inspect the returned product, we will notify you of the status of your return. If eligible, you may choose to receive a refund to your original payment method or opt for an exchange for a different product of equal value. Refunds will be processed within [5] business days from the date of receiving the returned product.

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Non-Refundable Items: Certain items may be non-refundable, including but not limited to gift cards, downloadable software, or items marked as final sale. Please review the product description or contact our customer support for further information on non-refundable items.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement, repair, or refund, depending on the circumstances. Please provide photographs or detailed descriptions of the issue to expedite the resolution process.